Full refunds are available for items returned unused and in original packaging. If original packaging is missing or damaged, a partial refund may apply. Return shipping costs are the responsibility of the customer. All returns must include original packaging and purchase number.

If an item arrives with visible defects or develops a fault under normal use (e.g. breaks without external damage), please document the issue with photographs and get in touch. Each case is reviewed individually, and a resolution is offered based on the specific circumstances.

All transactions are processed through secure gateways, supported by Visa, MasterCard, American Express, Makand PayPal.

Standard delivery typically takes up to 7 business days. Delays may occur during high-demand periods. If an order has not arrived within 14 days, contact is recommended for follow-up.